How to Get Negative or Neutral Feedback Removed
Even the best eBay sellers get negative feedback. It's an unfortunate fact that some people will leave you bad feedback despite your best efforts to please them. There are limited circumstances where negative or neutral (or even positive) can and will be removed by eBay. So just what are the grounds for removing negative feedback on eBay?
- Profane words such as swear words, racist comments or vulgarity
- References to paypal investigations - EG 'had to get my money back from paypal'
- References to legal investigations - EG 'reported to the police'
- Revealing personal contact information such as an address, telephone number or email address
- The wording conflicts with the rating, what's known as a false positive - EG 'Negative feedback' type comments left but with a positive rating
- Political, religious or social commentary commentary rather than a genuine comment about the transaction
- The comment, reply or follow-up references a completely separate transaction or unrelated experience
- The buyer has provided false contact information
- You can provide a court order or cease and desist letter requesting feedback removal
No feedback may contain links or urls. For example if someone leaves 'www.mywebsite.com' in your feedback, even if it's a positive eBay should remove it if you report it.
If an eBay member is suspended, any neutral and negative feedback they have left is removed. If they're suspended with 90 days of registering with, all feedback they've left is removed.
If you have filed an Unpaid Item claim against a buyer and they don't respond the dispute, any negative feedback they leave should be removed. Also to quote eBay 'when the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system'.
For example if the buyer responds to the dispute with some random text or doesn't specifically call out a problem with the transaction as a reason for not paying, then the feedback should also be removable.
If somebody leaves you negative or neutral feedback by mistake that was meant for another seller, then they
can request eBay to remove it, provided they also leave the same feedback for the member they intended to leave it for.
In limited circumstances eBay will remove bad feedback left by overseas buyers who refer to problems with customs. You need to have the following (or similar) text clearly in your listing
"International buyers please note: Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying."
This needs to be in the upper half of the listing, in the same size text as the main body of the listing.
See also our article on Feedback Revision
eBay Feedback Abuse Page
Request a Feedback Removal